Stay Privacy Policy

At Stay, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Stay Casino.com, create an account, or use any of our services. By registering with Stay Casino or continuing to use our platform, you agree to the practices described below.

Information We Collect

When you sign up for Stay or use our services, we collect various categories of personal information necessary to provide you with a safe and enjoyable gaming experience. Our goal is to gather only what is required for account verification, security, and regulatory compliance.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, such as proof of ID and proof of address, to comply with our licensing obligations.
• We track your deposit and withdrawal history, including the payment methods you use, such as Mastercard, Visa, Maestro, Neosurf, ApplePay, MiFinity, Jet, and CoinsPaid.
• We record your gaming activity, including the slots, live dealer games, and other titles you play, to improve our services and personalize your experience.
• We collect technical data such as your IP address, device type, browser information, and login timestamps.
• We may collect communication records when you contact our support team via Email or LiveChat.

How We Use Your Information

We at Stay Casino use your personal data for legitimate business purposes tied directly to operating our online casino responsibly and securely. Our use of your information is limited to what is necessary to deliver our services effectively.

• We use your data to verify your identity and confirm you meet the minimum age and jurisdiction requirements.
• We process your information to manage deposits, withdrawals, and to apply welcome bonuses, free spins, and other promotions you qualify for.
• We analyze your gaming behavior to detect fraud, prevent money laundering, and ensure fair play across all our game providers, including Pragmatic Play, Yggdrasil, Push Gaming, and others.
• We send you promotional communications about our Welcome Package, Weekend Reload Bonus, Fortune Wheel, and other offers, unless you opt out.
• We use your data to provide customer support and resolve any disputes or inquiries you raise with our team.

Legal Basis for Processing

Our legal grounds for processing your data include your consent upon registration, our contractual obligations to provide gaming services, our compliance with Curaçao licensing requirements, and our legitimate interests in maintaining a secure and fair platform. Here at Stay, we never process more data than what is legally justified.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Stay Casino effectively.

• We share data with payment processors such as CoinsPaid and MiFinity to facilitate secure transactions.
• We share information with identity verification providers to confirm your eligibility to play.
• We may disclose data to regulatory authorities if required by our Curaçao license or applicable law.
• Our Vegas-style game providers and live dealer partners, including Lucky Streak and Vivo Gaming, may receive limited data necessary to deliver gameplay.
• We may share information with fraud prevention and cybersecurity services to protect our platform and our players.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our cookies help us remember your preferences, keep you logged in, and understand how you interact with our games and promotions. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or regulatory requirements. Once this period expires, we securely delete or anonymize your information in accordance with our internal data retention procedures.

Your Rights

As a player at Stay, you have several rights regarding your personal data. We are committed to honoring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal and regulatory obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw your consent at any time, which may affect your ability to use our services.

To exercise any of these rights, please contact our support team at support@Stay Casino.com, and we will respond as quickly as possible.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our security protocols include encryption, secure servers, and restricted access controls. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

Account Verification and Anti-Fraud Measures

We at Stay Casino conduct identity verification checks to prevent fraud and comply with anti-money laundering regulations. This process may require you to submit documents confirming your identity, address, and payment methods before we process withdrawals.

International Data Transfers

As we operate across multiple regions, including Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, your data may be transferred and processed in countries outside your country of residence. We ensure appropriate safeguards are in place whenever we transfer your information internationally.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of Stay after such changes constitutes your acceptance of the revised policy.

Responsible Gambling and VPN Usage

We remind all players that using a VPN to bypass our provider's regional restrictions is strictly prohibited and may result in the confiscation of winnings. We encourage responsible gaming and urge you to review the terms associated with our bonuses, including the Welcome Package, VIP Welcome Pack, and Weekend Reload Bonus, before participating.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our dedicated support team, available 24/7 via LiveChat or by email at support@Stay Casino.com. We are here to address any concerns you may have regarding your privacy and data protection while enjoying our platform.