Responsible Gaming at Stay

At Stay Casino, we believe that gambling should always remain an enjoyable form of entertainment, not a source of stress or financial harm. We are committed to promoting responsible gaming practices across all aspects of our platform, and we have designed a range of tools and resources to help you stay in control of your play. Whether you're exploring our pokies, live dealer tables, or jackpot games, we want every experience at Stay Casino to be safe, informed, and enjoyable.

Our Commitment to Safer Gambling

We recognize that for the vast majority of players, gambling is a fun leisure activity. However, we also understand that for some individuals, it can become problematic. Our casino takes this responsibility seriously, and we have built our platform with safeguards designed to protect vulnerable players. Here at Stay Casino, we provide clear information about the risks associated with gambling and encourage all our players to set personal limits before they begin playing.

Our Stay platform is licensed under the Curaçao authority, and we comply with all applicable regulations regarding fair play and player protection. We monitor player behavior patterns and may reach out proactively if we notice signs that suggest a player could benefit from additional support or a temporary break from gaming.

Signs of Problem Gambling

We encourage you to regularly assess your own gambling habits. Some warning signs that your gambling behavior may be becoming problematic include:

We notice you spending more money or time gambling than you originally intended
You find yourself chasing losses by depositing more funds than planned
Gambling starts to interfere with your work, relationships, or daily responsibilities
You feel anxious, irritable, or distressed when you are not gambling
You borrow money or use funds intended for essential expenses to gamble
We see repeated attempts to hide gambling activity from family or friends

If you recognize any of these signs in your own behavior, we strongly recommend taking advantage of the responsible gaming tools we offer, including deposit limits, time-outs, and self-exclusion options.

Tools We Provide for Responsible Play

Our Stay Casino platform offers several practical tools designed to help you manage your gaming activity. We want you to feel empowered to make informed decisions about your play, and our support team is always available to guide you through these options.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further deposits until the period resets. If you wish to increase your limit, our system requires a cooling-off period before the change takes effect, ensuring that decisions are not made impulsively.

Loss and Wager Limits

In addition to deposit limits, we also allow you to set limits on the total amount you can lose or wager over a specific period. Our Stay Casino system tracks this activity automatically and will notify you when you approach your chosen threshold.

Time-Out and Cool-Off Periods

If you simply need a short break, we offer a temporary time-out feature that suspends your account access for a period ranging from 24 hours up to several weeks. During this time, we will pause all marketing communications and prevent you from logging into your account at Stay Casino.

Self-Exclusion

For players who need a longer-term solution, we provide a self-exclusion option that can last from six months up to a permanent ban. Once self-exclusion is activated, our team will close your account, remove you from all promotional communications, and prevent any new account registration under your details. We take this request seriously, and reversing a self-exclusion decision requires direct contact with our support team after the minimum period has elapsed.

Reality Checks

We also offer reality check notifications that remind you how long you have been playing during a session. These reminders help you stay aware of time spent on our platform and make conscious decisions about continuing or stopping your session.

Protecting Minors

We strictly prohibit anyone under the age of 18 (or the legal gambling age in their jurisdiction, whichever is higher) from registering an account or gambling at Stay Casino. Our verification procedures are designed to confirm the identity and age of every player before withdrawals are processed. We also recommend that parents and guardians install parental control software on shared devices to prevent underage access to gambling sites.

Getting started with us requires proper age verification during the Stay Casino registration process, which helps protect minors from accessing our platform.

Supporting Players Who Need Help

We understand that recognizing a gambling problem can be difficult, and reaching out for help takes courage. Our Stay Casino team works to ensure that players have access to independent organizations that specialize in gambling support. We recommend the following resources:

GamCare – offering free support, information, and advice for problem gambling
Gamblers Anonymous – a fellowship of individuals who share their experience to help each other recover
BeGambleAware – providing free tools and advice to help you stay in control
Gambling Therapy – an international service offering support in multiple languages

We encourage you to reach out to these organizations if you feel your gambling is becoming unmanageable. Our own customer support team, available 24/7 via live chat and email, is also trained to discuss responsible gaming concerns and can guide you toward the appropriate tools within our platform.

Our Approach to Marketing and Bonuses

We design our promotions, including our welcome package and VIP Welcome Pack, to be transparent and clearly explained with wagering requirements and terms. We never target self-excluded players with marketing material, and we ensure that bonus terms are communicated clearly so players can make informed choices about whether to participate. Our Stay Casino bonus offers, cashback promotions, and lottery promotions all include clear terms so you understand exactly what is required before opting in.

A Shared Responsibility

At Stay Casino, we view responsible gaming as a shared responsibility between our platform and our players. We provide the tools, information, and support necessary to help you gamble safely, but we also encourage every player to take an active role in monitoring their own habits. By using the tools we offer and staying informed about the signs of problem gambling, you can continue to enjoy everything Stay Casino has to offer in a safe and controlled manner.

If you have any questions about our responsible gaming tools or need assistance setting up limits on your account, please do not hesitate to contact our support team at support@Stay Casino.com. We are here to help you enjoy a safer, more balanced gaming experience at Stay Casino.

Content updated: October 02, 2026